Started listening to the Effortless Experience by Matthew Dixon et al and it's got me thinking about customer service.
This is the first part of a batch of vids that I'm doing in one go to make sure that there's content over the festive season - gotta keep the dailies up!
I'd love to know your thoughts on the subject and some of the best customer experiences you've had!
If you want, you can get the book from here! https://geni.us/DMMDD
